Demo · Example practice

An assistant that answers the messages of your practice

It answers the usual questions, books appointments in the free slots, sends a reminder the day before and, when needed, hands the conversation to a person on your team. Tap a question and see how it answers.

This practice is made up: names, hours and numbers are examples. Nothing you tap is sent or stored.

Sonrisa Practice

online

This is how the assistant answers

Assistant

Hi! I am the assistant of Sonrisa Practice. How can I help you?

You

What are your opening hours?

Assistant

We are open Monday to Friday from 9 to 19 and Saturdays from 9 to 13.

Assistant

If you write after hours, I still answer right away and, if needed, someone from the team writes to you as soon as the practice opens.

You

I want an appointment

Assistant

Sure! These are the free slots this week. Tap the one that suits you best:

You

Wednesday 17:00

Assistant

Appointment confirmed: Wednesday at 17:00, with Dr. Paula Gómez. See you then.

The day before, the assistant sends this message on its own:

Reminder

Hi, this is a reminder of your appointment tomorrow, Wednesday at 17:00, at Sonrisa Practice. Reply 1 to confirm or 2 if you need to change it.

You

Do you take health insurance?

Assistant

Yes. We work with the most common health insurance plans, and you can also come as a private patient.

Assistant

Tell me which one you have and I will confirm the coverage before booking.

You

I need to talk to someone

Assistant

Of course. I am passing you to a person from the practice and leaving them everything we talked about, so you do not have to repeat it.

Laura joined the conversation

Laura · front desk

Hi, I am Laura, from the front desk. I already read your message. How can I help?

What it does in this chat

Answers the usual questionsOpening hours, health insurance, address and prices, right away and at any time.
Books appointmentsIt only offers free slots and books the one the patient picks.
Reminds the appointmentThe day before it sends a reminder and the patient confirms or asks to change it.
Hands off to a personIf the patient asks for it or the matter is delicate, it passes the chat to your team with the whole conversation in view.

What the practice owner sees

A simple summary of what the assistant handled during the month, without opening every conversation.

Example numbers A made-up month to show the summary; these are not data from a real practice.

312Questions answeredanswered without anyone having to reply
87Appointments bookedpicked by the patient in the free slots
94After-hours messages answeredat night, on weekends and on holidays
21Hours savedof phone calls and messages at the front desk

Do you want it for your practice?

I set it up with your hours, your health insurance list and your way of talking, and we leave it answering on your website or on the practice's WhatsApp. Write to me and we can talk it over in a short call.

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